Central Letting Services are committed to providing the best possible service and when something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint please contact us with the details and we will look to resolve the complaint within the timescale given below. If you are unhappy with the final outcome of your complaint, you may complain to The Property Ombudsman.
How to complain
Complaints about Central Letting Services must be made in writing.
Your complaint should include the following information:
In the event the complaint is received by telephone or in person Central Letting Services will record the conversation as accurately as possible however the complainant should follow up the telephone call or in person complaint in writing to ensure that the facts have been recorded correctly. Central Letting Services staff will contact the complainant should the two accounts differ.
Central Letting Services has had a ‘zero tolerance’ attitude towards staff being threatened with violence, verbal abuse, threatening behaviour or language, racial or religious abuse and any other kind of abuse.
If the complainant acts in such a manner the complainant will be directed to be remove themselves from the premises and/or refusal by Central Letting Services to deal with the complainant verbally, by telephone or in person. The complainant will be required to communicate in writing only.
Dealing with your complaint
If we require more time to investigate your complaint we will notify you and advise the reason for the extended time limit.
Please note:
Complaint to be addressed to the office manager,
Contact details:
The Office Manager
Central Letting Services
737 Pollokshaws Road
Glasgow
G41 2AA
01414222222
Review of the final outcome will be conducted by the company director;
Contact details:
FAO Managing Director: Mr A Bhatti
Central Letting Services
737 Pollokshaws Road
Glasgow
G41 2AA